Guts Casino Privacy Policy

At Guts Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, deposit, play or interact with our services at Guts. By creating an account with us, you agree to the practices described below, and we encourage you to read this policy carefully before using our platform.

Who We Are

Guts Casino is operated by Zecure Gaming Ltd., registration number C 69036, with its registered office at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02, issued 16 October 2025) and a UK Gambling Commission licence (056427, issued 12 February 2020). We are the data controller responsible for the personal information you provide to us as a player of guts casino games, our sportsbook and our poker room.

Information We Collect

When you register at guts casino canada or use our services, we collect several categories of information to operate our business responsibly and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, address, email, phone number and country of residence.
• We collect payment information when you use Visa, Mastercard, Interac, MuchBetter, ecoPayz or Paysafecard to fund your account.
• We record your gaming activity, including your play on our guts slots, live casino tables, the guts poker game and our sportsbook.
• We gather technical data such as your IP address, device type, browser and login times.
• We may collect identity verification documents, including proof of identity, proof of address, payment ownership and source of funds documentation.

How We Use Your Data

We use the information we collect for legitimate business purposes connected to our operation of guts casino and guts casino online services. Our processing activities include:

• We use your data to open, verify and manage your account, and to process deposits and withdrawals.
• We use your information to detect fraud, prevent money laundering and comply with anti-terrorism financing rules.
• We monitor account activity to support responsible gambling and identify signs of harm.
• We use your contact details to send account notifications, and, where permitted, promotional communications about the guts casino welcome bonus, guts casino bonus codes and other offers.
• We analyse gameplay data to improve our guts app, our website and our overall service quality.

Identity Verification and Know Your Customer Checks

As part of our regulatory duties, we may trigger identity checks once your cumulative lifetime deposits reach €2,000. When this occurs, we may request proof of identity, proof of address, confirmation of payment ownership and evidence of source of funds. Failure to provide this documentation promptly may delay or prevent approval of a guts withdrawal, and we reserve the right to suspend account activity until verification is complete.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and understand how you interact with guts casino games and other features of our platform. Cookies also help us measure the effectiveness of marketing campaigns and personalise the content you see when you visit guts.com casino. You can manage or disable cookies through your browser settings, though doing so may limit certain functionalities of our site.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business:

• We share data with payment providers to process deposits and withdrawals across methods such as Visa, Mastercard, Interac, ecoPayz and bank transfer.
• We share data with regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, as required by law.
• We share information with eCOGRA, our alternative dispute resolution provider, when a complaint requires independent review.
• We share data with game providers and platform partners, including studios such as Microgaming, Play'n GO and Pragmatic Play, and live dealer suppliers such as Evolution and NetEnt, strictly for the purpose of delivering gameplay.
• We may share information with fraud prevention and anti-money laundering service providers.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Customer funds are held in accounts separate from company operating funds, although we must inform you that these funds are not protected in the event of insolvency. We use encryption, secure servers and restricted access controls to reduce the risk of unauthorised access, loss or misuse of your personal information.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by Maltese and UK gambling regulations, tax law and anti-money laundering obligations. Once these retention periods expire, we take reasonable steps to securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These may include:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or request restriction of certain processing activities, including marketing communications.
• You may withdraw consent where our processing relies on it, such as for promotional emails about our guts casino welcome offer.

To exercise any of these rights, you can contact our support team, and we will respond within the applicable statutory timeframe.

Age Restrictions and Responsible Gambling

We only accept players who are at least 18 years old, or 19 where the local legal age is higher. We use the data we collect to help identify patterns associated with problem gambling and to support the tools we offer for responsible play, including deposit limits and self-exclusion options.

Restricted Territories

We do not accept new accounts from residents of the United States and its territories, Ontario and Alberta in Canada, and a number of other restricted jurisdictions listed in our terms. If you access guts casino from a restricted location, we may be required to limit or close your account and process any related data accordingly.

International Data Transfers

As our operations and service providers are located across different jurisdictions, your data may be transferred outside of your country of residence. When this happens, we ensure that appropriate safeguards are in place to protect your information consistent with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically so you remain informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, you can reach our support team at support-ca@guts.com. For complaint escalation, you can contact csmanagement@guts.com. Unresolved disputes may be referred to eCOGRA, with further escalation available to the MGA Player Support Unit. This policy, and our relationship with you regarding data protection, is governed by the laws of Malta.