Guts Responsible Gaming
We want gaming to remain an enjoyable form of entertainment, never a source of stress or financial difficulty. At Guts Casino, we take responsible gaming seriously, and we have built a range of tools and safeguards into our platform to help you stay in control whenever you play Guts casino games, join a poker game at Guts, or place a bet through our sportsbook. This page explains the measures we offer and where you can turn if you ever feel that your gambling is becoming a problem.
Our Commitment to Responsible Gaming
We believe that responsible gaming is a shared responsibility between us as an operator and you as a player. Our casino is licensed by the Malta Gaming Authority under sub-licence MGA/CRP/1117/2025/02 and by the UK Gambling Commission under licence number 056427, and we align our responsible gaming practices with the standards set by both regulators. We work with eCOGRA as our alternative dispute resolution provider, with further escalation available through the MGA Player Support Unit if you feel your concerns have not been addressed. Everything we do is designed to make sure Guts casino online remains a safe environment for every player who joins us.
Age Verification and Eligibility
We only accept players who are at least 18 years old, or 19 where the legal gambling age in your province is higher. When you complete Guts Casino registration, we require accurate identity information, and we may request proof of age, address, or payment ownership at any stage of your relationship with us. We reserve the right to suspend an account and freeze any funds if we suspect that a player is underage. Protecting minors from gambling is one of our highest priorities, and we do not knowingly allow anyone under the legal age to open an account, make a Guts deposit, or request a Guts withdrawal.
Tools to Help You Stay in Control
We provide several account-based tools that let you manage your play. These features are available once you complete Guts login, and our support team can help you activate any of them if you are unsure how to proceed.
Deposit Limits
We allow you to set daily, weekly or monthly deposit limits on your account. Once a limit is set, we will not allow further deposits beyond that amount until the period resets. If you wish to lower your limit, we apply the change immediately. If you wish to increase it, we apply a cooling-off period of 24 hours before the new limit takes effect, giving you time to reconsider.
Time-Outs and Self-Exclusion
If you feel you need a short break, we offer time-out periods that temporarily suspend your account for a period you choose. For longer-term concerns, we offer self-exclusion for six months, one year, or longer, during which we will close your account, remove you from our marketing communications, and prevent you from registering a new account with us. We do not reverse a self-exclusion request once it has been submitted, and we ask that you contact our support team directly if you wish to activate this option.
Reality Checks
We can enable reality check notifications that remind you how long you have been playing during a session. These pop-up reminders help you keep track of time spent on Guts casino games, our live casino, or our sportsbook, so that your sessions do not run longer than you intended.
Recognising the Signs of Problem Gambling
We encourage every player to reflect honestly on their gaming habits. Some signs that gambling may be becoming a problem include:
- You spend more money or time gambling than you can afford
- You chase losses by increasing your deposits or bets
- Gambling interferes with your work, relationships or daily responsibilities
- You feel anxious, irritable or preoccupied when you are not gambling
- You borrow money or sell possessions to fund your gambling activity
- You hide the extent of your gambling from family or friends
If any of these apply to you, we strongly recommend that you make use of the tools described above or reach out to one of the independent support organisations listed below.
Getting in Touch
Our customer support team is available 24/7 via live chat, with an average response time of around 60 seconds, or by email at support-ca@guts.com. If you have a complaint that requires escalation, you can contact csmanagement@guts.com. We are always ready to discuss responsible gaming tools, help you set limits, or guide you through the self-exclusion process. Our goal is to make sure that your time with us, whether you are enjoying our slots, our live casino, or a poker game at Guts, remains safe, controlled and enjoyable.
FAQ
Where can I find support if I have a gambling problem?
We are not a substitute for professional help, but we can point you toward organisations that specialise in gambling support. These include GamCare, BeGambleAware, Gamblers Anonymous, and, for Canadian players, the Responsible Gambling Council and provincial helplines available in most territories where we operate. We encourage you to reach out to these organisations if you feel that your gambling, whether on our slots, our poker game at Guts, or our sportsbook, is affecting your wellbeing.
What licences do you hold and how are player funds protected?
We hold licences from both the Malta Gaming Authority and the UK Gambling Commission, and Malta law governs our terms of service. Customer funds are held separately from our company funds, though we must note that these funds are not protected in the event of insolvency. We comply with anti-money laundering regulations, and identity checks may be triggered once your cumulative lifetime deposits reach €2,000. In such cases, we may request proof of identity, address, payment ownership or source of funds before approving a Guts withdrawal, which can affect processing times.
Are there any regions where Guts Casino is not available?
We do not accept new accounts from a number of jurisdictions, including the United States and its territories, as well as several other restricted countries and the Canadian provinces of Ontario and Alberta. If you are located in one of these regions, we are unable to offer you access to Guts casino online, including our Guts Casino bonus, live casino welcome offer, or poker welcome bonus.
Content updated: September 22, 2026