Guts Casino Terms and Conditions

Welcome to Guts Casino. These Terms and Conditions govern your use of our website, mobile application and all services we provide, including our casino games, live casino, poker room and sportsbook. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Guts Casino is operated by Zecure Gaming Ltd., registered under number C 69036, with its registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We have been serving players since 2013 and currently operate under a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued 16 October 2025, and a UK Gambling Commission licence 056427, issued 12 February 2020. Our operations are governed by the laws of Malta. We hold customer funds separately from our company funds; however, we must inform you that these funds are not protected in the event of insolvency.

Eligibility to Play at Guts Casino

To register an account with Guts Casino, you must be at least 18 years of age, or older where the legal gambling age in your jurisdiction is higher. We offer our services to residents of Canada, with the exception of the provinces of Ontario and Alberta, which remain excluded from our target markets. We do not accept new accounts from a broad list of restricted countries and territories, including but not limited to the United States and its dependencies, Australia, Belgium, and numerous other jurisdictions listed in our full compliance policy. It remains your responsibility to confirm that online gambling is legal in your location before using guts casino online services.

Account Registration and Guts Login

When you register at Guts Casino, we require accurate personal information, including your name, date of birth, address and contact details. You may only hold one account with us; duplicate accounts will be closed and any associated bonus funds forfeited. Once registered, you can access your account through guts login on our website or through the Guts app, available for mobile play. We reserve the right to request identity verification at any time, and such checks are typically triggered once cumulative lifetime deposits reach €2,000. Proof of identity, address, payment ownership and source of funds may be required, and this can delay approval of withdrawals.

Deposits and Withdrawals

All transactions at Guts Casino are processed in Canadian Dollars (CAD). We accept guts deposit methods including Visa, Mastercard, Interac, MuchBetter, ecoPayz and Paysafecard. The minimum deposit is $10. For guts withdrawal requests, we support Visa, Mastercard, MuchBetter, ecoPayz and Bank Transfer, with a minimum withdrawal amount of $20.

• We only pay withdrawals back to the account or method the funds originated from, unless otherwise agreed with our support team.
• A fee may apply to funds that have not been put into play before a withdrawal request is made.
• All deposits must be wagered at least once before you can request a withdrawal.

Once submitted, guts casino withdrawal times generally involve processing within 24 hours, followed by cashout times that vary by method: bank transfers take 2-7 banking days, Visa and Mastercard withdrawals take 2-5 banking days, and e-wallet withdrawals are typically completed between 15 minutes and 24 hours.

Guts Casino Welcome Bonus and Promotions

We offer a range of welcome offers to new players. Our Casino Welcome Bonus provides a 100% deposit match up to $200, plus a Game of Guts reward worth up to $2,500, available to all first-time account holders. Our Live Casino Welcome Bonus offers 100% up to $1,000 on your first deposit, with a minimum deposit of $10 and 40x wagering requirements, usable exclusively on Live Casino games. This offer must be claimed within 7 days of registration and used within 30 days, and Authentic Gaming live tables are excluded from eligibility. Withdrawing your deposit before wagering is complete will result in forfeiture of the bonus and any associated winnings. This offer is not available to residents of Ontario, and the minimum age to claim it is 19.

For poker enthusiasts, our Poker Welcome Bonus offers up to €1,000 wager free, released as €5 for every €25 raked, in €5 increments, to be completed within 60 days. This guts poker game bonus is also unavailable to residents of Ontario.

We also run our Game of Guts loyalty mechanic, where wagering $0.50 or more on casino and live casino games fills a progress bar and triggers a wheel spin, claimable from your Rewards section. Rewards include Free Spins, Super Spins or cash prizes ranging from $2 to $2,500, all wager free with no cap on winnings. Prizes expire 7 days after being awarded, and Bonus Buy slots do not contribute toward progress. All bonus offers, including any guts casino bonus code promotions we may issue, are limited to one per person, computer, IP address or household.

Our Games and Services

Guts Casino offers access to 2,669 slot titles from 27 studios, including Microgaming, Play'n GO, Pragmatic Play and Big Time Gaming, alongside exclusive titles available only to our players. We also feature nearly 40 jackpot games, including 37 progressive video slots. Our live casino selection includes blackjack, roulette, baccarat, game shows and poker, powered by Evolution, Red Tiger, NetEnt and Authentic Gaming; please note that Evolution, Red Tiger and NetEnt do not operate in Quebec, British Columbia and Manitoba. Our poker room operates on the iPoker Network, and we run a sportsbook covering 38 sports with live streaming available through Guts Live Streaming.

Responsible Gaming

We are committed to promoting responsible gaming across all our services. We provide tools to help you manage your play, including deposit limits, self-exclusion and reality checks. If you feel your gambling is becoming a concern, we encourage you to contact our support team for assistance and guidance toward external support organisations.

Customer Support and Complaints

Our support team is available 24/7 via Live Chat, email and call-back request, with an average chat response time of 60 seconds. You can reach us at support-ca@guts.com, or escalate a complaint to csmanagement@guts.com. If we are unable to resolve a dispute internally, eCOGRA acts as our alternative dispute resolution provider, with further escalation available through the MGA Player Support Unit.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically. Continued use of guts casino online services after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms, our bonus policies, or your account, please reach out to our support team at support-ca@guts.com. We are here to help ensure your experience with us remains fair, secure and enjoyable.